Donation refunds.

Refunds

Smile Always follows a reliable refund policy to let our donors feel privileged about their association with us. We take the utmost care in processing donations as per the mandates signed by our donors in the donor forms, both offline and online.

However, in the unlikely event of an erroneous deduction, or if the donor wants to cancel or deduct the donation, a refund will not be possible.

If you believe an error has been made on a donation, please write to us at info@smilealways.org or call +91 95500 86860 and we will look into it with you.

What information we collect

We use personal information collected from donors for the purposes of processing payments and communicating with donors about Smile Always, as well as conducting the fundraising and other operations of Smile Always. This information may include name, amount donated, address, telephone number, donor comments, email address, and any other personal information provided to us (“Donor Data”). For donations by cheque, Donor Data also includes the data visible on the cheque.

Information from payment processors and other service providers. Payment processors allow donors to give electronically using a payment services account, a card, or another payment method. These processors collect certain information from donors, and you should consult their privacy policies to determine their practices.

To provide donors the best possible experience, we work with service providers and may share Donor Data and other information with them, or have it transmitted through them. Such service providers include, for example, collocation facilities and bandwidth providers, as well as organisations that help non-profit organisations with fundraising.

How we use that information

Donor Data may be used for these kinds of purposes:

• Distributing receipts and thanking donors for donations.
• Informing donors about upcoming fundraising and other activities of Smile Always.
• Internal analysis, such as research and analytics.
• Record keeping.
• Reporting to applicable government agencies as required by law.
• Surveys, metrics and other analytical purposes.
• Other purposes related to the fundraising operations.

Anonymous donor information may be used for promotional and fundraising activities. Comments that are provided by donors may be publicly published and may be used in promotional materials. We may use available information to supplement the Donor Data to improve the information we use to drive our fundraising efforts. We may allow donors the option to have their name publicly associated with their donation unless otherwise requested as part of the online donation process.

We use data gathered from payment processors and other service providers only for the purposes described in this policy.

Security

We are committed to protecting donor personal information from unauthorised access, alteration, disclosure or destruction. Among other things, we undertake a range of security practices, including measures to help secure web access to sensitive data, and efforts to address security vulnerabilities for various tools and databases.

Other disclosures

We may disclose information when required by law; when needed to protect our rights, privacy, safety, property, donors or users; and when necessary to enforce our terms of service.

Data retention

We seek to retain donor-related information only as long as needed to fulfil the purposes described in this policy, unless a longer retention period is required by law or regulation. For example, tax laws in India may require the Foundation to keep the contact information and contribution level of donors on file.

Your rights

You have certain rights with respect to the information we collect about you. Upon request, we will tell you what information we hold about you and correct any incorrect information. We will also make reasonable efforts to delete your information if you ask us to do so, unless we are otherwise required to keep it.

Contact us

If you have questions about this policy, or requests about the status and correctness of your donor data, please contact:

Smile Always Foundation
Plot No. 672, First Floor, Road No. 12, Lakshmi Narasimha Colony,
Nagole, Hyderabad – 500068, Telangana State, India

Phone: +91 95500 86860
Email: info@smilealways.org

Last reviewed 29 July 2026.